"
Susan was always available when I had questions! She kept me informed me of all matters concerning the sale and what I needed to do as we went along! I felt confident of her expertise and suggestions! She followed through each step leading up to and after the sale! This meant a lot to me because I was doing this all on my own! Thank you for also being a friend as well as my realtor!
"
- Carol Foley null
"
excellent!
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- Megan Anderson
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Susan was very professional and did everything to make sure our sale went as smoothly as possible.
"
- Jared Kimmins
"
Susan is an expert in the market and offered great advice. She sold our place quickly and efficiently at asking.
"
- Adam Haas
"
Susan is the consummate professional. We use her services exclusively for all of our real estate transactions and have referred her to multiple family and friends.
"
- Justin Herdman
"
Susan helped me and my family find the perfect home. Thank you for all that you did! Highly recommend to all of my friends and family.
"
- Steve Bischoff
"
Susan is an accomplished negotiator. That is such a rare thing with agents. Most agents just want to get a sale the easiest way possible, but she worked hard to gain the best deal and did everything necessary to make the sale happen.
"
- Richard Wood
"
Susan really did an amazing job. My wife and I felt safe in her hands. Her experience, honesty, and expertise is second-to-none. She moves houses. Hi can't recommend her enough.
"
- Scott Reid
"
Susan's knowledge of the Chagrin area/community was so helpful in aiding our decision to buy our home. Every step of the way she provided what we needed.
"
- Antonia Deignan
"
Open, honest communication in recommending plan
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- Brigid Gilmore
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Susan had beautiful pictures taken of the property. She was able to sell the property for more than we thought possible. Susan's pleasant and positive attitude made it a pleasure to work with her. She communicated with us every step of the way. We would recommend this extremely had working realtor to any of our friends! Kudos to Susan Metallo for an outstanding job.
"
- Engelina Koberna
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Susan was just what we needed, was very practical, very responsive, knows the market well, was very effective at getting potential buyers to the house, and our house sold very quickly with minimal effort on our part.
"
- Dennis L. Murphy
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Susan was great! Would definitely use her again and recommend!!
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- Sandra Kruschke
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SUSAN is very knowledgeable, on top of things and responsive to all our questions and concerns. I would definitely recommend to anyone looking for a realtor.
"
- Kelly Joyce
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Susan herself, goes above and beyond.
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- Todd Malenda
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Very happy with BH and with our realtor, Susan Metallo!
Susan was always very prompt getting back to us about everything and went out of her way to coordinate things with our schedule. All of the tedious paperwork was seamlessly taken care of by both Susan and Emily Vaisa!
Our relationship with them was completely stress-free!!
"
- Deborah Binder
"
Sue Metello is hands down one of the best realtors we have ever worked with! She gave us great advice on how to get our house ready for sale. She worked to find buyers and just always went the extra mile for us. Our closing process went extremely smoothly. We would highly recommend her.
"
- Cynthia Hatch
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Susan was on top of everything. She went above and beyond the job expectation. Susan accomplished the mission promptly and successfully. She was a true professional and we are very sorry that we did not give her the listing initially!
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- Martha von Boeselager
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Process was quick and relatively smooth all things considered.
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- Laura Haas
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Susan was an incredible real estate agent for our family. We were relocating to another state and Susan helped us sell our home quickly and for a great price. She made a fair and reasonable recommendation for a list price and we took her advice. We received an offer in 9 days and final sales price was ~97% of list price. Susan seamlessly coordinated everything with the buyer, our relocation company and contractors to make minor repairs. We would highly recommend Susan's services!
"
- Jennifer Anderson
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Bought our house with Susan 13 years ago & then sold it through her. She's willing to go the extra mile.
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- Ashley Seifrit
"
Susan epitomizes professionalism in all that she does. Her greatest asset is perhaps the humanity, kindness, integrity, and humility that she brings to each interaction as she guides families through the challenges associated with moving. She is truly a legend to our family, and she has our unconditional recommendation to others, and most importantly, our friendship. Thank you! r/ Laura and Jerry
"
- Jerome Teresinski
"
Susan provided excellent advice on issues that arose related to the transaction. Each time her insight and suggestions led to a successful resolution of the matter. She is a creative thinker who works comfortably outside the box, bringing solutions that work for all parties.
"
- Steve Lash
"
Susan is very professional. She knows her market well. Flexible and works well with client.
Has many suggestions that help the client be patient and present property is best way. Also she is not in a hurry even when client wants to drop price. She is the best I have worked with in letting the sale happen and being patient while leveraging her ideas for enhancing the sale.
"
- Gary Trinetti
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Susan is the ultimate professional. She marketed our house as If it was her own. She also advised us on all offers that ultimately resulted in a sale at a price point that was very favorable.
"
- Julie Wemple
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Susan is the best real estate agent! She was extremely helpful in finding us the right home. We were buying from out of state and could not have done it without her. Thank you, Susan!
"
- Kevin Cogan
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Susan has sold two houses for us over the years. She is very knowledgeable about the Cleveland area marketplace and has given us outstanding guidance and representation. We highly recommend her.
Rosalie and Lee Graft
"
- Rosalie Graft
"
Susan was always quickly responsive to our phone calls, texts and emails. We were moving back to Northeast Ohio from out of state which made the move even more difficult. Susan had assisted us with a previous sale, therefore, we knew she was the realtor to contact again. Susan is conscientious, smart and effective. She always gets the job done!
"
- Kurt von Boeselager
"
Susan was very attentive. She is an excellent realtor and always considers the clients questions and concerns. She was there to help me through the entire process of selling my home. She made me feel as if I were 1st on her list. I know she is very busy but she made me feel important. I will always consider her a true friend and I will recommend her to all my friends and neighbors. She cares about her clients and that is very much appreciated!
"
- Berta Mellon
"
Susan went over and beyond the duties that our realtor should have had to preform. She was a complete life savor in a very stressful time for us.
"
- Jessica Nussbaum
"
We had great communication with Susan. She worked hard to complete the purchase of our new home. As well as helping us sell the home we lived in for 28 years go smoothly. Great experience! Will highly recommend to friends and family! Thank you!
"
- Janne Lash
"
Susan Metallo did a great job selling our condo and helping us to purchase a new one. She was professional, courteous and efficient. We would highly recommend Susan Metallo! Thanks - Jane & Greg Stricker
"
- Jane Stricker
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We completed this transaction really quick as time was a primary consideration. Susan was attentive to the process although being out of town. Really appreciate her attention.
"
- Jerome Baracz
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We never would have found the perfect house for us without Susan’s help.
She patiently worked with us over several years as we looked for a home within a few miles from the center of Chagrin Falls, and deliberated whether to build or renovate.
Her extensive knowledge of the area, and her vast network of personal and professional relationships proved to be invaluable.
Susan helped us sort through the many options we considered to move quickly when the perfect home became available!
"
- K Pepsico
"
Susan is very experienced and resourceful. Her expertise and prompt communication were invaluable.
"
- Bethany Hurtuk
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Susan knows the area really well and reads the market accurately.
"
- Carrie Lupoli
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She worked with me from out of state on my Mother's home and was very responsive and professional.
"
- Holly Balogh Gould
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Fast, pleasant, when called always direct answers.
"
- Joyce Cohen
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Very knowledgeable about the local market. I would have 100% confidence recommending BH to a friend or colleague.
"
- John A Wolf
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Buying a home is a daunting process and being more communicative would have helped the whole process. It was occasionally challenging to get in touch and required multiple and repeated forms of communication.
"
- Hannah Zhou
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Transaction arrangement worked out to benefit all parties.
"
- Jerome Baracz
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Helped us get a house with multiple bids on it!
"
- Barb Gillispie
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Susan supported us in closing a deal on a new home expertly, professionally, and in a caring manner. We were moving from another state and she made sure nothing fell through the cracks. She was excellent communicating, and we really appreciated her practical approach to dealing with challenges.
"
- Maria Arraiza-Monteux
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Susan is totally on top of all the issues a seller can encounter. She is proactive and efficient. Highly recommended
"
- Anne B. Thomas
"
Susan heard we might be listing, and within 20 minutes, called and came over to meet me and tour the house. At our initial meeting, she had a plan for marketing it that I hadn’t heard from other realtors. She worked assertively with both my husband’s company and our buyers to get the best possible selling price for us, and then once under contract, she helped navigate the inspection process and some minor repair work. We couldn’t have asked for a harder working, more responsive agent!
"
- Margaret Hamilton
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Susan was awesome start to finish. Knowledgeable, professional, accessible…
"
- Lisa Green
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Absolutely outstanding. Very comfortable with her. Efficient and professional.
"
- John Sontich
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We moved NJ to OH with virtually zero notice right before school. We could not buy a home immediately - Susan bent backwards to find a rental & then she repeatedly went over & above the call --- guided us thru school registration process. She stayed in touch, helping us find doctors and service providers for our family and rental.
She was incredibly responsive to any request or question. This was 5th home we've purchased - best agent yet - would enthusistically reco Susan.
"
- Mike Concannon
"
Susan was great, quick sale, easy to work with, made things happen
"
- Mary Levine
"
The experience with Susan was great. It was just a very stressful time in our lives Frkt like we gave house away. But that had nothing to do with Susan. She was very kind and understanding.
"
- Mark Keiter
"
Susan did an excellent job analyzing the market and listed our house at a fair and competitive price. She also did a great job marketing our home. She was wonderful to work with.
"
- Lori Grbac
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We were very happy with the service we got from our realtor.
"
- George Thomas
"
Straightforward experience without complexity in working with Susan! Appreciate the frank attitude. Great connection to and knowledge of the surrounding real estate market. Prefer personal discussion as opposed to reading through details, so Susan's direct communication style and engagement with clients on any fine points, contract details, and associations with supporting 3rd parties are appreciated from a client perspective. Great support!
"
- Frank Shields
"
Susan has gone above and beyond for my wife and I! Her communication and knowledge is second to none. We are happy to recommend her to our family and friends!
"
- Corey O James
"
Susan EARNED her commission, and more. She is a hard worker with a great relevant network and self-driven to help our family find our new home in Chagrin Falls.
Even though we were under a relocation package with Cartus, it did not diminish her excellent attention to details, out of the box solutions and staying a step or two ahead of the process to ensure a smooth road to close and move-in.
"
- Susana Hite
"
This was an unusual situation; I live in England and couldn't come over to the USA to handle the sale of the property so everything had to be handled long distance. There were very unfortunate, complicated and rather ugly side issues surrounding and deeply affecting the sale of the property, but Susan stuck with me through thick and thin to get the place sold. She goes that 'extra mile' and I'm glad she was my agent.
"
- Carol Tripp
"
Fabulous.
"
- Leslie Goodman
"
Susan Metallo was simply amazing, I was informed of all details of this transaction in a timely manner and she made sure I understood the process... Extremely satisfied with her work product and she is very very personable...☺️☺️
"
- Gearge A Jenkinds Jr POA
"
Susan was great to work with - very responsive, knowledgeable, and professional. We will be recommending her!
"
- Becky Marshall
"
this survey did not tell me which "star" i clicked on was best or worst??!! Susan made our experience GREAT, period. She has been an All-Star every step of the way, both selling and buying our home(s)!!
Cannot say enough good, GREAT things about her!!
"
- Robert Stahler
"
Susan is fabulous! She is very responsive and always available to show us a home. She makes you feel like you are her only client. I would highly recommend her!
"
- Sarah Taylor
"
Susan is always on top of her game. This isn’t the first time we have worked together and won’t be the last. She goes above and beyond every single time.
"
- Mary Spindler
"
Susan and I looked at many properties! Small, large and everything in between! When I finally decided on a house she somehow pulled off a miracle and got me the house with a quick close, for less than I expected and with the ability to move in when I needed. She also sold my home in Chagrin Falls. Don't hesitate to call Susan for your Real Estate needs. She will listen to your needs and wants and be there with you each step of the process, buying or selling.
"
- Lorri Tringali
"
Professional and personable!
"
- Linda Sims
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great, supportive
"
- George Thomas
"
I was recently enrolled onto Mrs Emily platform, whereby I invested $1,000 and made $10,500 within 7 days. CRYPTO TRADING is one of the volatile investments I have come to discover and also want to also recommend Mrs Emily ALISON a Legit Trader for anyone interested in making profitable trades in Bitcoin and other cryptocurrency. EMILY offers a simplistic lectures and provides you with all the tools needed to become successful in Trading. The withdrawal system is easy and fast, I am pleased to be part of this and having Emily as a mentor. her contact @ What’s app: +1(434) 373‑2110 Email: emilyalison691@gmail.com
"
- Thinnakorn Virote
"
Susan was great to work with. Very informative. Will be using again in the future if needed.
"
- Scott Day
"
Susan is an excellent broker, she is extremely knowledgeable and professional. This was my first time buying a house, she quickly answered every question and email my husband and I sent, making the process as seamless and easy as possible. There were 2 other offers on the house we wanted and I believe our secret weapon in getting our dream house was Susan!
"
- Alyson Conner
"
Susan was amazing and was helpful every step of the way. She goes above and beyond for her clients, and was so helpful during the negotiation process. She knows her stuff!!
"
- Barbara Elliott
"
Everything!!!
"
- Martha GarciaRulfo
"
Susan did a wonderful job!
"
- John Rankin
"
Susan listened to and took into account all my criteria, then quickly identified possible properties. She gave solid advice, arranged inspections for an expedited closing, and kept on top of it all. She's been wonderfully helpful since the transaction closed, as well.
"
- Laura Mateo - sole member of Reflections Farm LLC
"
Compared to others we interviewed, Susan believed in our house and was enthusiastic about listing it. She was easy to talk to. No drama or pretension. She gave sound advice with regard to setting a listing price, preparing the house for sale, referring us to appropriate people to address/repair items and, when it came time to evaluate offers, steering us in the right direction. She was very involved every step of the way. kept things moving and kept us informed.
"
- Charlie and Beth Ratner
"
Susan is the consummate professional and I've enjoyed working with her.
"
- Kathy Lyle
"
Susan's experience was invaluable to the process of buying our new home. She expertly helped us navigate the all of the issues that came up in connection with the purchase and also made sure we had all of the resources we needed once the deal closed. I would highly recommend Susan to anyone looking to buy a new home as she is a true professional who will advocate for your interests at every turn.
"
- Brent Pietrafese
"
Susan was very professional & helped us with every step along the way
"
- Diane A. Stahler
"
Susan is a very straight to the point, no nonsense person. I always felt like I knew exactly what was happening. She is very responsive and organized and kept the process moving very smoothly from beginning to end.
"
- Tina Murphy
"
Susan is an incredible realtor - she isn’t just trying to sell houses, she is helping clients find solutions. She not only quickly sold our house but found us the perfect downsized house… not easy in this crazy market!
"
- Allison Clarke
"
Susan is simple THE BEST!
She is professional, friendly, & most importantly ACCESSIBLE!
"
- Dattilo Tom
"
Susan is fabulous! She is an expert in the field and was the perfect choice for us! She goes above and beyond and is very adaptable. Our house sold in less than 3 days for well above asking. Thanks Susan!
"
- Sara Adams
"
I saw many recommendations here on Facebook, On how people are getting paid through cryptocurrency. So many broker online to choose from but there's a particular recommendation i saw about Mrs Roseline Jason on how her platform helped alot of persons, I connected with her behold after a week i got my profits back directed to my bitcoin wallet to my greatness surprise i didn't pay any fees, this is not a scam. I invested $1,000 dollars and within a week I made a profit of $15,307 dollars. I will recommend her to everyone. Contact her via: WhatsApp: +1(813) 4925347 Email:Roselinejason304@gmail.com
"
- Shehu Malami Yusuf Gandi
"
Susan is very knowledgeable and so helpful. I would highly recommend her to buyers/sellers
"
- Anne F Calkins Mawby
"
Knowledge of market, flexibility, coming up with alternatives, patience as we looked at many options.
"
- Orlando Dangond
"
Quickly understanding and recognizing our needs and the "type/style" home we desired. Very open and honest. Did not waste our time. Extremely professional. Advocated and supported on our behalf. Can't compliment enough. We were very appreciative of all that Susan did!
"
- Christine Coleman
"
Susan Metallo with Berkshire Hathaway came highly recommended to us when my husband and I began the search for a new home. We were first time homebuyers and were nervous to take the plunge into homeownership. We have a baby and were looking for a home that we could grow into and stay for the longterm. We were also relocating from another state in the middle of the winter which made the process more difficult for us. Susan was extremely professional and personable throughout the entire process. Her level of knowledge of the Cleveland area and the home buying process is exceptional! She answered all of our questions openly and honestly and helped us narrow down our search. After three days of viewing homes, we found a home that exceeded all of our expectations! Not only did she help us find our home, she also connected us to other residential professionals in home inspection, insurance, HVAC, home security, and even recommended pediatricians, schools, and a veterinarian. Unsurprisingly everyone she referred us to along the way was extremely professional and raved about working with Susan. Buying our first house was a big milestone for us and we feel very lucky to have been in such great hands. Highly recommend!
"
- Teri Timberlake
"
Stop reading this review right now and call Susan. She is the best and will go above and beyond to sell your house or find the right house for you.
"
- Patrick Cogan
"
Susan is very knowledgeable, responsive and pragmatic. It was very good to have her to support us finding our new home
"
- Ruiz Paulo
"
Susan has been a great advisor with excellent experience and insights in the local market.
She is also great to support expats and international families to find a home.
"
- Diderich Hester
"
Susan is the best. She is absolutely the person you need to call.
"
- John M Parschauer Jr
"
Very knowledgeable about the area. Took entire day to show houses to us.
"
- Shannon Hitchcock
"
Susan was instrumental in selling my home. With her comprehensive knowledge of the business she knew where to price it correctly for an immediate sell, and her professionalism is phenomenal.
"
- Catherine Eben
"
Not overbearing or pushy, expeditious, yet honest
"
- Chris Margrett
"
We have worked with Susan in the process of finding and now selling two homes. She is honest and professional and we trust her implicitly.
"
- Jessica Ackroyd
"
Susan did everything she said she would do.
"
- Dick Karen Lowe
"
I was fortunate to have been able to both sell my home and buy another with Susan's help. She was knowledgeable, honest, ethical, hard working, attentive and professional. Susan helped me navigate through a very difficult situation and made it a priority to make sure my interests and that of my family were met.
I now consider Susan a friend and highly recommend her to anyone with real estate needs.
Thanks again Susan! I couldn't be happier with the way things turned out.
"
- Laila Stephenson
"
Susan went out of her way to work with our schedules and understand clearly what we wanted in our next home. She even found houses that were coming on the market before they did. Susan is a great professional that took extra steps to ensure we were well informed of each potential purchase and helped us all the way through the closing process.
"
- Sean Coleman
"
From preparation to execution, Susan did an absolutely fantastic job on our home sale. We reside in another state now, so being able to rely on her expertise and dedication was a real blessing.
"
- Robert Elliott
"
Great agent
"
- David Joyce
"
Susan is very knowledgeable of the area and was extremely helpful throughout the process.
"
- Peter Lupoli
"
Susan is a total professional. I would highly recommend her to anyone.
"
- Lindseth Steve
"
This was our third home purchased through Susan. She knows the community well and knew what our family needed. In a strange housing market, she made this transaction seamless!
"
- ACKROYD JESSICA
"
Our agent, Susan Metallo, was responsive, genuine, and extremely flexible. She quickly picked up on our preferences and always gave honest opinions and advice throughout the house buying process.
"
- Janet C Spaeth, Declaration of Trust
"
Susan was amazing to work with. Always available and she worked tirelessly to find our new home!
"
- Joseph Pietro
"
Susan found us the perfect home. We told her what we were looking for and she found the perfect house that was in our budget and met all our needs.
Susan was very helpful with navigating a difficult closing. I don’t think we would have found this home if we had a different realtor. Susan knows the market, knows the inventory and can get buyers what they want. She stood up for us and advocated when needed and we would use her again.
Thanks Susan!
"
- Alexandra Werbeach
"
Susan did a great job landing the house for us when multiple bids were submitted. She understood our needs which allowed for timely responses to the selling agent. In my opinion, her experience and status in the area helped secure the winning offer.
"
- Hayward Gillispie
"
She delivered a buyer for my property within seven weeks at an agreeable price. Susan and Rachel were always available to provide feedback and they keep me informed of the progress during the sales process.
"
- Kevin Wiese
"
Service and doing the extra work to complete a deal
"
- Corey John
"
Very good communication and very involved coordinating the process in a renter occupied situation and with us as the sellers out of state.
"
- Ted Elliott
"
Every bit of guidance Susan offered us was spot-on. Her recommendations for what we should do to get the house ready to list, her advice about listing price, the timing of putting our house on the market, and guidance through the negotiation when we received the offer we ultimately accepted were timely and led to a quick sale in what was becoming a challenging market (with interest rates rising). We could not have asked anything more from Susan!
"
- Dale Grubb
"
Susan made the whole house hunting/buying process effortless! She was incredibly responsive and available 7x24 - the hardest working real estate agent out there! So very knowledgeable about the market from land to building to renovations to buying. Her network is extensive and this gives her a valuable edge. Just not enough space to rave enough about my experience with Susan!!
"
- K Pepsico
"
Susan listened to our questions and concerns. She took the time to address them with thoughtful answers. Her knowledge of the real estate market and of Chagrin Falls was key to our home selling quickly and at a good price.
"
- Mary Mikolanis
"
Susan was there for us every step of the way and guided us through some hurdles. Her advice was invaluable. Susan is a GREAT realtor and truly a pro's pro.
"
- Edward Hurtuk
"
Susan went out of her way to get the possible outcome for us on the sale of our house. She was very available and accommodating throughout the entire selling process.
"
- Jeffrey Hamilton
"
This was a complicated and time consuming purchase spanning several months. Susan was there through all the tribulations supporting us and the process.
"
- Thomas Anne
"
Susan came highly recommended to us when my husband and I began the search for a new home.
As first time homebuyers relocating from another state, we were immediately put at ease as she answered all of our questions openly and honestly. Her level of knowledge of the Cleveland area and the home buying process is exceptional. After three days of viewing homes, we found a home that exceeded all of our expectations! We feel so lucky to have been in such great hands. Highly recommend!
"
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